Free Shipping With Orders Above £30

Frequently Asked Questions

We are sure you will have lots of questions. Here we have tried to answer ones that we frequently get asked about.

Here are some answers to the questions most frequently asked by our customers

What time do I need to order by for same-day shipping?

We aim to post all orders placed before 1pm GMT, Monday-Friday the same day.

Do you offer express shipping for UK orders?

We offer a DPD courier option which guarantees delivery within 48 hours (excluding weekends). This service is available free of charge on UK orders over £100 in value.

Can you leave the package in a safe place?

If your package is sent with Royal Mail, you can ask your postman or woman to leave in a safe place. If the order is sent with DPD courier, you will be emailed a one-hour time-slot and have the option to make any delivery requests via your email confirmation. Unfortunately, our team cannot make DPD delivery requests on your behalf.

Are you open at the weekend and on bank holidays?

We’re here from Monday to Friday 9-5pm, excluding bank holidays. You’re welcome to email us at and we’ll get back to you when we’re back in the office. 

How much do I need to spend for free postage?

For UK orders, we offer free postage on orders over £30 in product value. Please note, this may differ on practitioner, trade and international orders.

I’m having a technical issue. What should I do?

Unfortunately, these things happen from time to time. Give us a call during opening hours and we’ll do our best to resolve this.

I have a problem with my order – what should I do?

If your package arrives damaged or you have a problem with the products received, this should be reported within 5 working days of receiving your items. You can either give us a call on 0333 7777 333 or email us at: and our customer service team will be able to advise further.

Whoops, I missed an item off my order. Can I add this?

If your order hasn’t been sent, we will do our best to accommodate you. Please have your order number ready and give us a call on 0333 7777 333, then we can advise further.

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